Local, Local, Local

On the ride to Berlin this morning I was listening to NHPR, and I heard an story on the success of local newspapers. It gave me hope that the Berlin Reporter, and even the local daily, can survive and thrive. I have received a fair bit of positive feedback (and a little negative as well) about the Reporter’s coverage of the area. Like Berlin, the paper has to provide a quality product to attract people. In our case it’s advertisers, the basis of the newspaper business model. The stories I’ve been covering hopefully are the kind of local coverage people are looking for, the kind the NPR story was talking about communities celebrating. Is the Reporter thriving financially? I have no idea. There is supposed to be a firewall between the editorial side of the paper and the advertising side of the paper; at the Reporter, it’s more of an ocean than a firewall. Because I basically work out on my own, with direction from my editor, I hear less than nothing from that side of the business. But I feel like the coverage has been well received and maybe a breath of fresh air in the city.
As far as I can tell, people are reading the paper. Some don’t like it, but more hopefully do. I trust all those who are reading it are buying it (come on, it’s only 50 cents!) and/or advertising in it. The local paper is invaluable to the development of a community, and its was good to hear they are at community papers are surviving. I feel I’m doing good work for Berlin, and I’d hate to see that work disappear.
So go down to the corner store and buy a Berlin Reporter. If you live out of town get a subscription. If you like this blog buy a paper, because if the Reporter were to close I’d have a lot less to write about. (I’d probably make it up to Berlin a lot less to, which would be a shame.) The paper fills a different niche than the daily, and both are valuable to the community. The NY Times wrote about how some major cities may soon lose all their daily papers. Berlin is lucky to have the strong newspapers it does.
Maybe there is a future for both the Reporter and Berlin in the 21st century. I hope so.

Disclaimer: I have probably screwed up a bunch as the Reporter’s reporter, misquoting and misrepresenting people in all sorts of ways. I said valuable, not infallible.

Berlin, the Brand

In the last week I’ve talked to the mayor, two councilors and and both local economic development directors about what Berlin needs to do in terms of marketing. And I’ve heard comments from other people, most whom see the same problem I do. I must admit I don’t spend much time with people who denigrate Berlin, though I know they’re out there, but still it seems much of the mood is decidedly upbeat.
Mayor David Bertrand said he recognizes the city needs to market itself better, but he isn’t sure where to start. The mayor really has no more power than any other councilor, except in terms of the bully pulpit. His ability to lead the conversation is not significant enough to carry the day. However it seems other councilors understand the need for change, but thus far there have been few ideas.
Council David Poulin suggested changing the city’s seal. A perfect start. What other ideas are out there? Some have suggested the city needs one marketing person instead of two economic development directors. The mayor said there is some merit to that idea; private industry will find its way to the city on its own, if people around the region know about what Berlin has to offer.
Where should the city goes next? What type of marketing should it be doing? The mayor said previous councils relied on the state to do the bulk of their marketing. Clearly that tactic didn’t work. The rest of the state doesn’t have positive words for Berlin, so the city can’t rely on those people to improve its image.
How then? What tools can the city use to improve itself? Would the $25,000 the city pays for a contract development director be better spent on a marketing person? Printed, online, YouTube or Twitter: do any of them offer real promise to the city? How can Berlin get the word out there and change some minds about the future of the city?

Dropping the Shade — Part II

Sometimes I don’t like being right: yesterday’s attack on Twitter was to silence a Blogger from Georgia who opposed Russian influence in the region.

http://bits.blogs.nytimes.com/2009/08/07/attack-on-twitter-came-in-two-waves/?hp

As print disappears as a viable medium, what are the weaknesses of the alternative? It’s awful hard to burn every book; is it easier to burn down a website? I hope people don’t throw away all their printing presses.

Mr. Anonymous

To Anyone and Everyone:

I left the comment moderation on this blog open to anonymous comments because I am an advocate of free speech. It’s hard to work for a newspaper and not be. Anyone can add any viewpoint they want here without concern of censorship (clean language and pertinence to the conversation please). But I’m also in favor of learning to the Truth, as much as there is a truth with a capital “T.”
I urge anyone with a criticism about Berlin, its government, businesses, public servants or otherwise, to speak their mind here. It is valueable criticism, and I want to hear it. I use that background to generate stories for the Berlin Reporter. But please, if you are willing to leave a comment, be willing to leave enough information for people to make up their minds. If you aren’t, contact me. I will investigate your allegations and find out the merit of the story. That’s what I’m here for. That’s what I’m paid to do. Is the fire chief too strict, or the code enforcement officer making up rules? If so, contact me. But simply saying they do, with out offering any names, instances, or evidence, doesn’t add to the conversation, and I can’t follow such vague allegations up.

Berlin Reporter telephone – 603 752 1200
Or Email – berlinreporter (at) salmonpress.com

I’m not uncomfortable delving into challenging issues. If they are true, I’d like to expose them. But I can’t do anything with the anonymous comment left after Long Conversations. Who should I talk to? What evidence can I find? How am I supposed to use this information? There is nothing here I can use to make the system change. Please, if you’re serious, tell me more. Help me out. I WANT TO KNOW ABOUT THIS.
The community newspaper is supposed to be the community advocate. It’s not for city government, or the police, or the fire department. I work for the best interest of the residents. Journalism is society’s watchdog, and I take that role seriously.
It is in the best interest of the residents that Berlin get back on its feet. If there is something standing in its way I would LOVE to get the tip that would help me expose it. But random bitching doesn’t help. Email me. Tell me who to talk to. Address the issues in your community and make it a better place.

I am in Berlin because I feel strongly that reporting can change communities, expose corruption, celebrate success and challenge injustice. I am here to be the people’s advocate. Help me. I can’t do it alone.

Thank you.

Dropping the Shade

Twitter went down for a few hours earlier today. Even now I can’t post anything, although my feed is still going. It makes you wonder: what would we have learned about Iran had there been a cyber-attack at the same time? I don’t think Twitter will replace journalism, but it certainly aids in the practice of it. What happens when regimes learn to wield technology on par with demonstrators? Or will they always be just a bit behind?
In February, 1982, Syrian soldiers murdered between 10,000 and 40,000 Sunnis after an uprising in the city of Hama, without the dominate media of the time illuminating the massacre. Thomas Friedman, in Beruit to Jerusalem, said the president’s brother boasted he’d killed 38,000. Imagine that — 38,000 people dead, with no world wide coverage. That’s more than half the Americans that died in the Vietnam War, killed in a day.
It’s nice to think that couldn’t happen now. It’s nice to think interconnectivity makes it impossible for people to hide such abuses. But imagine if another cyber-attack were to occur just before China decided to rid itself of Uighurs. Or Mexico decided to rid itself of Zapatistas. Or Egypt decided to rid itself of the Muslim Brotherhood. Or Russia decided to rid itself of Chechens. The Iranian example proved the power of social media, much in the same way Tienanmen Square proved the power of traditional media. But what happens in the vacuum? Who is watching then? What happens if a country learns how to drop the shade?

Vs. Africa

I heard a report on Morning Edition today, an interview with a Senegalese rapper. He said Africa is too well known for famine, war and disease, which belies how much hope there is for the continent. The African people need to take pride in their lives and their heritage, he said, not see it as a yoke. It rings true with the city of Berlin as well, and it clarifies the point I was trying to make yesterday. How much of the US economy is built on hope and feelings? The credit crisis taught us confidence is as valuable as actual goods and services. Berlin has goods. It has services. It is only lacking confidence. Instead of Asia, it is Africa. Instead of China, it is the DRC. It was a great story on Africa, and I think the rapper’s words could apply to any down region. Particularly one with a wealth it doesn’t know how to tap.

Long Conversations

One of the advantages of working for a weekly paper is that I can have long conversations. Like on Monday, when I arrived at a house on Western Avenue that had a fire over the weekend. The owner showed up, then the tenants, and I spent probably an hour talking to them about what had happened.
Or the car dealership general manager, who I showed me the clunkers stored in the back lot.
Or the police detective, who explained the difference between a class A felony and a class B felony.
I enjoy my job, and I’m grateful I found it.
The only hard part is where many of these conversations go.
Berlin residents have a dim view of the city. There is a pessimism in many of the people I talk to, which spills out whenever they discuss the city.
I’ve talked a lot about “interesting conversations,” and they are probably the best part of my day. But they are also the hardest part. I used to work on an ambulance, picking up ill and injured people and trying to diagnose their problem on the way to the hospital. I would sit and ask questions and try to whittle away the extraneous information to discover the cause of the problem. It was challenging but engaging work.
I do the same thing in Berlin. “What is wrong with this city?” I ask, trying to diagnose the issue. And I get a range of answers, from “It’s the out-of-towners,” to “It’s the mill mentality,” to “It’s the city council,” to “It’s the city manager.”
It’s no secret, the patient is ill. Some people would prefer no one said the word “depressed,” but most cancer patients would rather they never heard the word “cancer.” Denial doesn’t solve the problem; acknowledging the situation and finding a solution solves it.
So what is it? Poor marketing? Poor infrastructure? A lack of community investment? What? Why do so many of the conversations go so sour?
Berlin simply hasn’t tipped, and it’s a matter of when.
Malcolm Gladwell wrote a book about the tipping point, where a fad reaches a critical mass and goes global. Once that happens, it becomes an overwhelming force, a tidal wave people can’t resist. It is only a matter of time until Berlin is that wave.
Why? Because the federal prison. Because the ATV park. Because the rafting company. Because Clean Power. Because the Gill Building. Because the Main Street Program. Because Tex Mex, IRS Sports, Morin’s Shoes, Rumorz Boutique, Wang’s Restaurant, the blue line and 1,000 other reasons.
When it comes, I’ll be out of a job, but there will plenty more of them in Berlin.
Why am I so confident? Because I’m not from Berlin. Because I don’t live in Berlin. Berlin residents have been living in Berlin so long they’ve forgotten how to recognize a good thing. The city is beautiful, with a perfect location and an infrastructure that maintains the aesthetic cities nationwide are working to recreate. It is a community, not a city, and that is a valuable asset.
I wasn’t in Portsmouth when it was transformed from a blue collar shipbuilding town into an upscale commercial center, but I imagine it was a rough time. Most people there probably felt similar to how Berlin residents feel. Maybe there were a few who still had hope, like a few do in Berlin, but most probably rode their city, hard.
My perspective is that of an outsider. I’m 27, married, and familiar with what upper class people want in a destination. Berlin has it, and it will get out. True, the city may not be as effective at marketing those traits as well as it should, and there may be more press about fires than there is about tourists, but the fact remains: Berlin will draw.
Go to Conway and see what it has to offer. To many, not much. It’s overdeveloped, and on weekends its overwhelmed with out of state plates. Berlin isn’t, which is exactly why it will be.
Out-of-staters are buying properties further and further up the Maine coast. Why? To leave the other out-of-staters behind. They do the same thing in New Hampshire. What was Conway like 20 years ago? And what happened?
When will it tip? I don’t know. As Max Makaitis said, Berlin has the product people want, people just don’t know about it yet. All it takes, in the language of Gladwell, are some connectors. Berlin needs people out there spreading the word.
And the residents of Berlin need to take part in this. They need to change the tone of their conversations and their view of the city to recognize the reality around them. The city isn’t a dump, so get over calling it one. No matter your poor experiences there, the world is going to recognise it for what it is: a beautiful place with a low cost of living. People will see it after taking another look, and then they’ll tell their friends. All of the sudden, before anyone knows it, everything is going to change. Right about then, the world, as far as Berlin is concerned, will tip.

Twitty Hall

Another new project I’m considering — live Twittering from city council meetings. It could serve as my notes for the story due the next day, and if anyone wanted to see what goes on in at a council meeting, with little more range than makes it into the paper, real time, they’ll have that option. It would also be a way for tech savvy people interested in Berlin to stay in the loop. Playing with the idea.
It may be that I find these meetings way more exciting than most people, being a political science fan. I follow their every word, which some might find boring, but it would open up access to Berlin for its residents both home and away. Worth considering.

Other Projects

So I’ve got a few other projects on my plate for the next couple weeks, which will probably end up on here. The first one I start tomorrow and ought to be pretty interesting. The second one I’m still in the process of figuring out. But I thought I’d give a little preview:

  • Food For Thought — Steve Dupuis is a stone mason who lives in Evan’s Notch on the border of Maine and New Hampshire. This past Spring, as he geared up to start a $50,000 job, the client called up and canceled. The job that was supposed to last Mr. Dupuis the summer didn’t last a day. Not one to get pinned down by circumstances, Mr. Dupuis cleared some land, expanded his garden, bought some chickens and some pigs and started raising his own food. He was looking for high yield on small money as an alternative method to feed his family. He said he’s not some back to the Earth hippy; this is just what he had to do. And, he said, it’s been a wonderful experience.

I’m trying to pitch it to NHPR for their Working It Out series, but because Steve actually lives on the Maine side of the border I’m not sure they’ll go for it. I might try MPBN, or for This American Life, but that’s aiming high. I’m going to mix the audio, and I’m also going to shoot a bunch of photos to create a multimedia presentation. I’m hoping it comes out well; I meet with Steve tomorrow morning for the first interview.

  • Beyond Brown Paper — The photograph archives of the Brown Paper Company are at Plymouth State University. I want to partner with them to interview people from around Berlin about the mill and life in the city before it closed. I want to take the photos and lay them over the audio, again creating a multimedia project that will tell the history of the city.

I’m not really pitching that to anyone; I just think it could be a pretty amazing compilation. I’ve talked with dozens of Berliners about the city’s past. That is a record that shouldn’t be lost forever. StoryCorps captured some of this history, but there is so much more waiting up there.
Those are my latest ideas for side projects. I’d love to hear any ideas people have for interesting stories and interviews in Northern New Hampshire, and I promise to post them here when (if?) I finish them.

Craigslist? An Enemy?

Posting on New Hampshire Craigslist Rants & Raves section, July 5 (unedited):

  • I am thinking about buying a multiunit property in berlin and wondered about the town and the people there? Would this be a mistake?

Responses, same day:

  • Berlin NH is the Black Hole of NH…………..it consumes money, lives, and souls…..it’s appetite is insatiable, Great deals on multi multis, usually means evil surrounds them.
  • You will never find a more wretched hive of scum and villainy. You must be cautious.”
  • Was a nice town long ago.Now the prison is being built every scumb,welfare,loser is moving in here to live off the state.Unless you are already loaded w/ $$ it’s a bad idea there is NO jobs here no $$ .Every day we see more & more freaks ,scumb,etc here this is why we are moving out .This town turned into a hang out for low income people w/ 10 kids no job losers & once the prison is in all the Rif Raf from the prisoners will be moving in to be closer to them losers in jail.DON’T DO IT.Drive around every other house is for sale NO ONE wants to live here any more !!!!
  • Berlin WAS a nice place once, but with the paper mill that failed, it was the was the begining of the end for that one companey town, now its looking more like west hollis st in nashua, sad.

And the response, again, the same day:

  • thank you for the info, i will not invest in berlin

This is Berlin’s biggest challenge. In one day the possibility of investment in the city evaporates because of a few online posts. If the only word about the city of Berlin comes from the people denigrating it, the city’s future is lost. Councilor Tim Cayer said today he isn’t sure who is concentrating on change Berlin’s image down south. Shouldn’t someone be? Beautify Main Street, complete the ATV park, develop hiking and rafting; all of it is pointless if people aren’t willing to come up here.
How beautiful is Berlin? Yet it is the mill that dominates the city’s self-image. Councilor David Poulin suggested the city seal should lose the smoking stacks, two years after they came down. The city needs a makeover, bad. Not in substance, because what the city has is valuable. As Councilor Dick Lafleur said, the city should be proud of its history. But the pride, at this time, doesn’t extend to the web, and the city has no voice out there to counter detractors.
Who’s job is it to convince the world Berlin doesn’t stink? Who’s going to blog, and tweet, and post on Craigslist constantly, to change the perception of Berlin, New Hampshire?
A federal prison is moving into town. It will bring 300 jobs, starting pay around $37,000. The city’s fortune will improve, there is no doubt. Real estate investment right now would probably be brilliant, a year before the prison opens and people start coming. A five minute conversation should be able to point this out. But what does the investor hear?
“NO ONE wants to live here anymore!”
And what’s the argument from the city?
Silence.

I’m trying to contact the original poster to see what other interactions they had besides the posts listed above. Hopefully they’ll talk to me and I’ll be able to make a story out of it. But the story is already clear: Berlin lost the battle because it didn’t show up. What’s the plan for the rest of the war?

Update: The woman who posted the original question on Craigslist got back to me and her story will be in next week’s Berlin Reporter.